Welcome to Chaya Digital Agency! We’re committed to delivering top-quality digital services and assets with transparency and care. Please read our Shipping & Exchange Policy to understand how we manage the delivery and resolution of our digital products and services.
🚚 Shipping & Delivery (Digital Products)
At Chaya Digital Agency, we specialize in digital goods and services. Here’s how delivery works:
✅ For Instant Digital Products (eBooks, Templates, Reels, PDFs, etc.):
- Delivery is instant or within 24 hours after payment confirmation.
- Products will be sent via email or shared through a downloadable link (Google Drive / Dropbox).
- You’ll also receive a confirmation email with product access instructions.
✅ For Custom Services (Websites, Social Media, Graphics, etc.):
- Delivery timelines will vary based on the scope of the project.
- All estimated timelines and milestones will be discussed and documented at the start of the project.
- Progress updates will be provided regularly.
🔁 Exchange & Revision Policy
Since we deal in digital assets and services, we do not offer returns. However, your satisfaction is our priority.
💡 Eligible for Revisions:
We offer limited free revisions for the following:
- Website design or development issues
- Errors in custom graphic or video content
- Incorrect delivery of files
Revisions must be requested within 7 days of delivery.
🚫 Non-Exchangeable Items:
- Instant downloads (eBooks, templates, PDFs, pre-designed reels) once delivered successfully.
- Products that were altered by the client post-delivery.
⚠️ Refund Policy
Due to the nature of our products, we do not provide refunds for:
- Change of mind
- Incorrect selection
- Digital product download issues due to user error
However, if you experience any technical issue or did not receive your product within the promised time, please contact us. We’re happy to resolve it!
📬 Contact Us
For help with your order, product access, or revision requests, please email:
📩 info@chayadigitalagency.com
📞 +91 95500 83314
📍 Or chat with us on our verified WhatsApp Business page.
We’re here to support you every step of the way!